Job Description: CX/Product Manager – Freelancer Engagement
About Us
Deccan AI is a model training and eval startup headquartered in the Bay Area. We are founded by IIT Bombay, IIM Ahmedabad and ex-Google alumni, and work with some of the top AI frontier labs in the world, e.g. Google Deepmind, Snowflake, and many more. We are backed by Prosus Ventures, and our India delivery office is in Hyderabad. Most of our roles are on-site i.e. Bay Area / Hyderabad.
What it is like to work @ Deccan
To be honest, our workplace is not for the faint-hearted. We work hard (usually 6 days a week - from the office). We work fast (many of our clients require same day turnarounds for their complex data needs). We like those who take ownership, roll up their sleeves and do. We like those who thrive in ambiguity and who can operate without titles / hierarchies.But what you will find: tremendous learning, tremendous growth, and a very motivated set of colleagues who are also fun to be around.
What You’ll Do
Build from scratch: processes, playbooks, and platforms that freelancers love—own the entire freelancer lifecycle from onboarding to retention and performance.
Think product, act ops: design smart solutions, then roll up your sleeves to make them real in collaboration with engineering, marketing, and customer success.
Drive engagement at scale: use data, metrics, and user feedback to prioritize and deliver impactful features and improvements.
Be the voice of freelancers: channel feedback directly into features, fixes, and strategic initiatives.
Lead and mentor a high-performance team; foster a culture of ownership, accountability, and agility.
Manage P&L and operational strategy to remove growth bottlenecks and elevate user experience.
Operates in a 6-day, high-energy startup culture, embracing ambiguity and rapid iteration.
Who You Are
A top-tier academic background (IIT, IIM, ISB, or equivalent).
5+ years in fast-growth startups with a blend of product management.
High energy, high agency: you make things happen, no excuses.
Startup DNA: thrive in ambiguity, bias for action, always ready to go beyond the job description.
Customer-first builder: whether it’s UX, CX, or community, you care deeply about the end-user experience.
Data-driven decision maker, comfortable with metrics, dashboards, and rapid experimentation.
Hungry to own, build, and scale something that truly moves the needle in the freelance economy.
Why This Role Rocks
Build and lead a critical function powering the future of freelancing in AI.
Work directly with a founding team from IIT/IIM and top global companies.
Fast, intense, and meaningful work—you’ll see your impact weekly.
A unique opportunity to shape how the freelance economy powers AI for good.
This is a rare role combining strategic product stewardship with hands-on general management, perfect for a driven leader ready to own a mission-critical area in a high-growth startup.